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Terms, Privacy and Return Policy

Terms & Conditions

Welcome to Convedge Sdn Bhd for online store. Terms and conditions stated below applies to all visitors and users of https://www.convedge.com. You are bound by these terms and conditions as long as you’re on https://www.convedge.com.

General
The content of terms and conditions may be change, move or delete at any time. Please note that https://www.convedge.com have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, https://www.convedge.com will take immediate actions against the offender(s).

Site Contents & Copyrights
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Convedge Sdn Bhd.

Comments and Feedbacks
All comments and feedbacks to Convedge Sdn Bhd will be remain hello@convedge.com. User shall agree that there will be no comment(s) submitted to the https://www.convedge.com will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment’s content made.

Product Information
We cannot guarantee all actual products will be exactly the same shown on the monitor as that is
depending on the user monitor.

Newsletter
User shall agree that https://www.convedge.com may send newsletter regarding the latest news/products/promotions etc through email to the user.

Indemnification
The user shall agree to defend, indemnify and hold https://www.convedge.com harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site.

Link to other sites
Any access link to third party sites is at your own https://www.convedge.com will not be related or involve to any such website if the user’s content/product(s) got damaged or loss have any connection with third party site.

Inaccuracy Information
From time to time, there may be information on https://www.convedge.com that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfy with your purchased product(s), please return it back to us with the invoice.

Termination
This agreement is effective unless and until either by the customer or https://www.convedge.com. Customer may terminate this agreement at any time. However, https://www.convedge.com may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.

Payments
All Goods purchased are subject to a one-time payment. Payment can be made through various payment methods we have available, such as Visa, MasterCard or online payment methods. Payments cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, we will not be liable for any delay or non delivery of Your Order.

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Privacy Policy

Your Privacy
We respect the privacy of your personal information and we strive to maintain the confidentiality of your personal information given by you. The objective of collecting your personal data is to deliver products and services, future marketing purposes and to improve our services to you. Only our authorized employees have access to your personal information. We will not disclose information about our customers to third parties except where it is part of providing a service to you – e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. We may also be required to disclose such information to regulators, lawyers, auditors, other companies in the same group, third party service providers and appointed marketing agency.

Your Consent
We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.

Communication & Marketing
If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone. You will also be given the opportunity to receive such communications from us and selected third parties when you become a member of Convedge Sdn Bhd. All Convedge Sdn Bhd members have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to continue to receive marketing from us and/or selected third parties you should opt-out by visiting ‘Your Details’ in ‘Your Account’ on the Convedge Sdn Bhd website. You can access ‘Your Account’ once you register and login. Or click on the ‘unsubscribe’ link in any email communications which might we send you.

What are Cookies?
A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit Convedge Sdn Bhd, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.

Site Statistics
We may disclose aggregate, anonymised statistics about the number of visitors to this Website or number of purchases made as required by our investors. We use an independent measurement and research company to gather data regarding the visitors to this Website on our behalf using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors’ screen settings and other general information. Convedge Sdn Bhd uses and stores this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users. Further information regarding the way in which this
information is obtained and used can be obtained by contacting us.

Third Party Sites
Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Checking Your Details
If you wish to verify the details you have submitted to Convedge Sdn Bhd you may do so by contacting us via the e-mail address or address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We would strongly recommend that you do not use the browser’s password memory function as that would permit other people using your terminal to access your personal
information.

Contacting Us
We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied – we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a member of the Convedge Sdn Bhd team, who will be delighted to answer any questions you may have.

Refund and Cancellation Policy

Refunds Policy
We will notify you once we’ve received and inspected your request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund back to you.

Cancellation Policy
The order cancellations can be made within 24 hours of purchase. Cancellations can be only be made for purchases on account, purchases via card will need to be refunded by submitting the below refund request.
To be eligible for a refund, you’ll also need the receipt or proof of purchase.
To start a refund and cancellation, you can contact us at hello@convedge.com. You can always contact us for any return question hello@convedge.com.

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